PRIVACY POLICY


Lou & Pepper take your privacy seriously. Your personal information is used for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Lou & Pepper, LLC.

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address to contact you regarding that particular order. We will only share this information with the shipping provider for your order.

Email marketing: When you subscribe to our mailing list, we may send you emails about our store, new products and other updates. Your email address is never shared or sold to third parties. To remove yourself from our mailing list, you can always click on unsubscribe from a newsletter.

Disclosure: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Commerce Site: Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

Secure Shopping: This site uses the best encryption software in the industry – SSL - to encrypt all of your personal and sensitive information. SSL is designed to render information unreadable should anyone try to intercept it. Lou & Pepper uses reasonable measures to prevent the loss, misuse and alteration of your information once it is in our records. We do not store credit card number information. When ordering online, this information is sent directly to the authorizing banks.

Please note: Email is not encrypted and is not considered a secure means of transmitting credit card numbers. Lou & Pepper will never ask for sensitive information via email.

Cookies: E-commerce sites use tiny bits of computer code, called cookies, to improve your shopping experience. As a website visitor, small amounts of data are stored on your computer, which help us improve our site and make it easier for you to use. Lou & Pepper does not use cookies to save passwords, credit card numbers or other sensitive information.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@louandpepper.com or by mail at:

Lou & Pepper, LLC
1804 Wingfield Drive
Longwood, FL, 32779, United States