SHIPPING, RETURNS & SO MUCH MORE (FAQs)


Shipping Policy

Our goal is to process, package and ship your order as soon as possible. Orders are typically processed and shipped within 1-2 business days. As soon as order processing is complete, packages will ship from Central Florida via United States Postal Service (USPS) or Federal Express (FedEx). Shipping time will depend on the shipping method you select and the location. You will receive an email when your package has been shipped with tracking information. We are not responsible for transit times provided by the carrier. The day of shipment is not considered a transit day bu any carrier no matter what time the order is placed, processed or shipped. Shipping times are in addition to the order processing time of 1-2 business days. Orders placed on holidays and weekends are processed the following business day. Expedited shipping is available. International shipping is not available at this time.

 

USPS/FedEx Problems

Once your package is in USPS or FedEx hands, it is out of our control! Please contact USPS or FedEx directly and have your tracking information handy. If you need information from us for a claim, please contact shop@louandpepper.com.

 

Holiday Season

Keep in mind that all shipping services are delayed during busy season. Please allow plenty of extra time for those holiday party pretties to be delivered! If you are in the season scramble and need a guaranteed shipping time, choose USPS or FedEx Express.

 

Incorrect Shipping Address

Oops! Since our goal is to package and ship your order as soon as possible, please let us know of the changes ASAP! After the package has left our hands, we will be unable to make any changes. If the carrier returns the package to us, we will be happy to issue a refund or re-ship but you will be responsible for the re-ship charges.

 

Adding/Removing Items in an Existing Order

Forgot to put that must have item in your cart? Or changed your mind on that party pretty? It happens to the best of us! As long as your items are still in “processing”, we will be able to add or remove items. After the package has left our hands, you will need to place a new order for the additional items and follow the refund process for any unwanted items once you receive them.

 

Canceling an Order

Orders can be canceled as long as the order is still “processing.” Please send us an email ASAP and we will make every attempt to pull the shipment and refund the purchase.

 

Incorrect/Missing/Damaged Items

Oh no! We are so sorry! Please contact us via email ASAP. Incorrect, missing, or damaged items must be reported to us within 5 days of receipt of the package. We will respond right away with instructions on when to expect your item or how to return the items in question.

 

Refund Process

Not head over heels with your items? We want you to be happy with everything you purchase from us! If the products you selected did not work out, we will be happy to issue a refund on unopened and unused items within 30 days of receipt. Please email us at shop@louandpepper.com to authorize a return. We will provide you with the return details. Both the return and original shipping charges are not refundable. Opened, used or edible items are non-refundable. Clearance items (prices ending in .99) and custom products may also not be returned.

 

Gift Cards/Gift Message

How sweet of you! We do not offer gift cards at this time but don’t let that stop you from buying something from our party shop. We’re happy to include a hand-written gift note with your items. Just send us an email to shop@louandpepper.com with your order information and let us know what you would like the note to say.

 

Discount Codes

Don’t miss out on the party! The best way to find out about discounts is to sign up for our mailing list!

 

Wholesale

We do not offer wholesale at this time. If you think our products are pretty cool, we would love to hear about it via email at shop@louandpepper.com.

 

Curated products

Think L&P needs to carry your stuff? Let us know! Email us at shop@louandpepper.com with more information on the types of products you offer.

 

Retail Location

Brick, Morter, Not Yet. We occasionally do Pop Up Shops though! Sign up for our mailing list or keep an eye on social media for more information.

 

Press and Events

If you are a member of the press or have an awesome event that you want Lou & Pepper to be a part of please contact us at hello@louandpepper.com.